We send all of our goods via Australia Post. To calculate freight, put the items into your shopping cart and select the Estimate Shipping button, the freight is then calculated before checkout, this does NOT create an obligation to buy.
Freight estimate does not include the time for items to be made to order, only for the time taken from our premises and is an Australia Post estimate.
All orders are sent either express post or registered mail. Because regular mail is not trackable, we do not use regular mail.
Generally, if you order the wrong size or colour item, we will gladly exchange it providing it is returned to us at the buyers expense, in new and unused condition. If we custom made you a browband and you change your mind once you receive it, we may exchange it but do not commit to doing so without discussion, so please contact us to talk about it.
For all exchanges please contact us first before you send it to confirm we are actually able to exchange it for you.
If your item arrives damaged or not as you expected it, please contact me at firstname.lastname@example.org to discuss a replacement. In most cases we will ask you to send the item back to us.